Last updated: May 2026
30-Day Satisfaction Guarantee
If you are not satisfied with your purchase, contact us within 30 days of delivery and we will make it right — full refund or replacement, your choice.
You may request a return within 30 days of receiving your order. The item must be unused or defective. Items damaged due to misuse are not eligible.
Email us at support@senzafanstore.com with your order details and reason for return. We will respond within 1–2 business days with instructions.
Once your return is approved, we will issue a full refund to your original payment method within 5–10 business days. Stripe processing times may vary.
If your item arrived damaged or you received the wrong product, contact us immediately at support@senzafanstore.com. We will send a replacement at no extra cost — no need to return the original item.
Delivery typically takes 8–18 business days as orders ship internationally. This is stated at checkout. Delays beyond 30 business days qualify for a full refund.
For any questions about returns, email support@senzafanstore.com. We aim to respond within 24 hours.